Terms of service
Introduction and Scope
Welcome to PureVista, your premier destination for luxury car wash services in Tokyo. These Terms of Service govern your use of our website and services, ensuring a secure and enjoyable experience for all clients. By accessing our platform, you agree to comply with these terms and conditions, which are designed to protect both our company and valued customers.
PureVista is committed to providing top-tier car wash experiences using eco-friendly products and advanced techniques. Our policies aim to clarify the responsibilities and expectations of users and clients to foster transparency and trust.
All services offered are subject to availability and may change without prior notice. We reserve the right to modify these Terms of Service at any time, and continued use signifies acceptance of updated terms.
Clients must be at least 18 years old or have parental consent to engage with our services. We emphasize respectful conduct and adherence to all applicable laws during interactions.
Service Details and Responsibilities
PureVista specializes in luxury car washing, offering tailored packages that include exterior cleaning, interior detailing, waxing, and protective coatings. Our team utilizes state-of-the-art equipment to ensure a spotless finish and a gleaming shine.
Clients are responsible for providing accurate vehicle information and ensuring that vehicles are accessible during scheduled appointments. We do not accept liability for damages resulting from pre-existing conditions or improper vehicle maintenance.
All services are performed in accordance with industry safety standards, but clients should remove personal valuables before service to prevent loss or damage. We are not liable for items left inside vehicles.
PureVista may support customers with special requests, including specific cleaning products or techniques, provided they do not compromise safety or violate regulations. Additional charges may apply for custom services.
Booking and Payment Policies
Reservations can be made online via our website or by contacting our customer service. We recommend booking in advance to secure preferred times and packages. Cancellations made less than 24 hours before the appointment may incur a fee.
All payments are processed securely through accepted payment methods, including credit cards and digital wallets. Full payment is required at the time of service unless otherwise specified.
We reserve the right to refuse service to clients who have outstanding payments or have violated previous agreements. Promotional offers are subject to specific terms and expiration dates.
Refunds are issued at our discretion if services are not performed as agreed or if damages occur due to our negligence. Please contact us promptly with any concerns.
Privacy and Data Protection
PureVista values your privacy and adheres to applicable data protection laws. Personal information collected during booking or inquiries is used solely to facilitate services and improve customer experience.
We do not share client data with third parties without explicit consent, except when required by law. Secure protocols are used to protect sensitive information during transactions.
Clients can request access to, correction of, or deletion of their data by contacting us directly at it@purevistanow.com .
Our privacy policy details the types of data collected, usage practices, and security measures in place, available upon request or on our website.
Intellectual Property
All content on the PureVista website, including images, descriptions, and branding materials, is protected by intellectual property laws. Unauthorized use or reproduction is prohibited.
Clients may not copy, distribute, or modify any content without prior written permission. Our trademarks and logos are reserved exclusively for our company.
Any feedback or suggestions submitted by clients become property of PureVista and may be used for promotional or development purposes.
We respect third-party rights and ensure that all materials used are properly licensed or owned by us.
Liability and Disclaimers
PureVista endeavors to provide high-quality services, but cannot guarantee perfect results in every case due to variables such as vehicle condition or environmental factors. We strive for excellence but do not warrant specific outcomes.
We are not liable for damages resulting from misuse, accidents, or external factors beyond our control. Clients acknowledge the inherent risks associated with vehicle cleaning and detailing processes.
In cases of damages or disputes, our liability is limited to the total amount paid for the service. Clients agree to release us from claims beyond this
Terms of return
Return Policy Overview
At PureVista, we prioritize customer satisfaction and aim to provide a seamless experience for luxury car wash services. Our return policy is designed to support clients who encounter issues with their service or have concerns about the quality received. We encourage all customers to review our terms carefully before making any claims.
Eligibility for Returns
Returns are considered only if the service provided does not meet the standard quality expected of PureVista’s luxury car wash. Customers must report any dissatisfaction within 48 hours of service completion. Proof of service, such as receipt or appointment confirmation, is required for processing claims.
Procedure for Requesting a Return
To initiate a return, clients should contact our support team via email at it@purevistanow.com or call us at +81 3-6459-1073 . Provide detailed descriptions and any accompanying images illustrating the issue. Our team will review the case and communicate the next steps promptly.
Conditions for Return Approval
Approval of a return is contingent upon verification of the issue. If the service is found to be subpar or inconsistent with our standards, PureVista may offer a full or partial refund, schedule a re-service, or provide alternative compensation. All decisions are at the discretion of our management team.
Non-Returnable Situations
Returns are not applicable if the customer simply changes their mind, or if the service was completed as per the agreed parameters. Damage caused by external factors or misuse is also outside the scope of our return policy. We advise clients to inspect their vehicle thoroughly after service.
Time Frame for Refunds
Once a return request is approved, refunds will be processed within 7 business days. Refunds are issued via the original payment method or as a store credit, based on customer preference. Delays may occur due to banking procedures.
Contact Information
Customer Support
PureVista is committed to maintaining the highest standards in luxury car wash services. Our policies are intended to support transparency and fairness. Please contact us for any questions or clarifications regarding our return procedures or service quality concerns.